Policies & FAQs
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Please read over the policies below
Sometimes things happen and you have to cancel or reschedule your appointment and that’s okay. There’s no fee if you notify me by call or text at least 24 hours prior to your appointment time.
If you notify me to cancel or reschedule less than 24 hours prior to your appointment time, you will be charged the full rate of your reserved service amount unless you can, with approval, send a friend or family member in your place or I can fill your spot with another client.
If you fail to show up for your appointment without notice, you will be charged the full rate of your reserved service.
I do my best to remind you before your scheduled appointment to avoid late cancellations and no-shows.
Exceptions may be made due to sudden illness or inclement weather or family emergency only.
I require a credit card on file or prepayment to reserve and guarantee your appointment. It will NOT be charged unless it is the form of payment you choose after the service or to enforce the cancellation/no-show policy.
If you do not wish to save a credit card on file, no problem! You can prepay for your service online on my website. Cancellation/ no-show policy will still apply.
The best way to make an appointment is by text at this time. I will most likely be in a session during the day. It is quicker for me to text about scheduling your appointment.
For new clients I require a phone consult to ensure I am a good fit for you before booking your appointment. I return most phone calls at the end of my day and will text you first to confirm it’s a good time to talk. If I feel it’s too late in the evening, I will text you to set up a good time for both of us to talk.
Please fill out the Client Intake Form included in your appointment confirmation email at least 2 hours (preferably 24 hours) in advance of your session. Everything is done digitally and stored on a secure website.
Please let me know if you have a particular music choice you’d like to hear during your session and I’d be happy to play it for you!
You will always be supported and respected for the beautiful human you are! I do my best to create a safe space for all. Let me know how best I can support you.
The accepted forms of payment are Cash, Debit or Credit Card, HSA/FSA or PIP.
I do NOT accept health insurance. However, if requested, I’m more than happy to provide you with a receipt for services provided, which you can submit to your insurance company.
I do accept Personal Injury Protection (PIP), if you have been in an auto accident. Let me know at time of booking that you are using your PIP, and that you have already seen your Doctor or Chiropractor and have a prescription for massage therapy.
I consider myself part of your healthcare team. My session rate is a flat fee and gratuity is never expected. If someone is insistent, I will graciously accept a cash tip. However, I would much prefer a positive review or personal referral!
In order to receive the best massage therapy possible, you must communicate ANYTHING and everything, including your needs, preferences, requests, or feedback, at any time before, during, or after your massage.
Please communicate right away if there is anything distracting you or if you feel uncomfortable at any time during the session so that adjustment can be made. As your massage therapist, I truly want your HONEST feedback—positive or negative—and will not take offense to it.
I clean and disinfect everything before and after each session. I use hospital-grade disinfectants, quality air filtration (HEPA filter in home HVAC system, and HEPA filters in the air purifiers in massage & living room). I ventilate the rooms with fresh air between clients. Most importantly, I wear an N99 mask and require my clients wear an N95 or KN95 mask which I always have on hand for clients.
Before your appointment please self screen. How are you feeling? Please contact me before your appointment if you are experiencing a sore throat, fever, body aches, shortness of breath, a loss of taste or smell, or other health issue. Massage therapy is contraindicated for some health issues and symptoms and we will need to reschedule for when you are feeling better.
